Customer Service
Organisations are increasingly relying on customer service to differentiate themselves in the market. The game is won or lost depending on whether you have managed to win the customer’s “heart”. The emotional connection you create with your clients influences how long they will stay with you (loyalty lifetime) as well as their spend.

Its all about creating “WOW Customer Service” and that is achieved through creating customer Experiences. Unfortunately offering good customer service is no longer enough. Most reasonable companies offer good service these days. To deferentiate yourself you need to go beyong what is expected. You need to create a customer experience that will make your customers come back time and time again. Customer return is one of the indicators that can guide you. Another indicator is how many new customers you have acquired by recommendation from existing customers.

Tackling customer service seriously, takes you through three essential steps; DESIGNING the experience you want to offer, IMPLEMENTING it through training, workshops and experience and finally MEASURING to verify the experience you are delivering to your clients in practice.

It is now widely accepted that Organizational Culture influences significantly the level to which an organization ... read more
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Organisations are increasing relying on customer service to differentiate themselves in the market. The game is won or lost... read more
A number of stand alone training programmes which are customised to your requirements and focus on practical implementation. read more
 

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